Hospitality and Tourism Essay Example | Topics and Well Written Essays - 2000 words

Hospitality and Tourism - Essay Example is evident that the business world comes with many uncertainties and therefore, gaining knowledge and information is a way of creating a competitive advantage. In this way, an important feature in the modern hospitality and tourism industry is the understanding of new techniques and procedures through staff training. Training and orientation is the work of the Human Resource Management (HRM) as a way of enhancing employee performance, while putting their expertise to good use as well as specialization in their job. It is therefore, important to understand the significant of personnel training as well as orientation in hospitality and tourism industry in a bid to enhance performance (Barrows and Powers, 2008). The drastic changing world of business requires making use of human capital to enhance performance in order to achieve the organizational goals. The human resource manager in the hospitality industry should understand the various changes in globalization, technological advances, staff diversity, shortage of labour, and employee involvement among others (Gonzà ¡lez and Tacorante, 2004). Training and nurturing employees is a concept that cannot be undermined by the human resource because it adds knowledge and power to become successful. New employees in hospitality and tourism sector need training to understand their duties and the existing employees need more knowledge to comprehend the changes in this sector. It is evident that thorough training exposes an employee’s competencies and behaviours to perform better (Ahammad, 2013). The many changes in technology, complex business systems, and uncertainty in the business world, call for more knowledge and new skills. In essence, (Gazija, 2011) argues that the hospitality and tourism industry witness mass production and generation of different products or services and customers are especially selective when purchasing them. In this way, this new demands in the hospitality industry need new solutions and wide